Refund policy

 

Return and Refund Policy

At Mireya Formulas, we want every customer to have a clear and dependable shopping experience. If you need to return a product or report a problem with your order, please review the guidelines below.

Return Timeframe

Return requests must be made within 30 days after the order has been delivered.

To qualify for a return, the product must remain unused, unopened, and in its original condition. Original packaging should be included when applicable, and an order number or proof of purchase may be required.

For hygiene and product safety reasons, beauty or personal care items that have been opened, used, tested, or tampered with may not be accepted for return.

Items Not Accepted for Return

The following items are not eligible for return:

1. Opened or used beauty products
2. Final sale or clearance items
3. Gift cards
4. Customized or personalized products
5. Items damaged due to misuse or improper handling
6. Products returned without prior approval

Return Request Process

Before sending an item back, please contact our support team and provide your order number, the product you wish to return, and a brief explanation of the issue.

If the product arrived damaged, defective, or incorrect, we may request clear photos of the item and packaging.

Once the request has been reviewed and approved, return instructions will be provided.

Return Shipping

Customers are responsible for return shipping costs for standard returns. When an item is damaged, defective, or incorrectly sent due to our error, the situation will be reviewed and an appropriate solution will be provided.

We recommend using a trackable shipping service. Mireya Formulas is not responsible for return packages that are lost or delayed during transit.

Approved returns may be sent to:

Mireya Formulas
527 E 21st Pl
Gary, IN 46407
United States

Damaged or Incorrect Orders

Please inspect your order shortly after delivery. Any damaged, defective, or incorrect product should be reported within 7 days of delivery.

Photos of the product, packaging, or shipping label may be requested to help us review the issue and determine the appropriate resolution.

Refunds

After an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order issue was caused by Mireya Formulas.

Exchanges and Cancellations

Direct exchanges are not guaranteed. If you would like a different product, please complete the approved return process and place a new order.

Orders may only be canceled before they are processed or shipped. Once an order has shipped, it must follow the return process described in this policy.

Contact Us

For questions about returns, refunds, or order issues, please contact us:

Mireya Formulas
527 E 21st Pl, Gary, IN 46407, United States
Email: support@mireyaformulas.store
Phone: +1 601-978-8338